Senior Account Manager

As a Senior Account Manager, you’re the machine that keeps things going. The driver of exceptional account management and our key relationship builder, you’re passionate about creating award-worthy creative work. You're keen to interrogate the brief and develop awesome relationships with Skeleton's clients.

You’ll be able to think both commercially and strategically, continually growing your skills, knowledge and ideas. You’ll be able to spot organic and new business opportunities and sell these in to your senior team and clients.

A true team-player, you’ll set an example to those around you and be key to fluid collaboration across the agency. You’ll be accessible, viewed as a decision maker and problem solver, not scared to challenge clients if the need arises.

Clients

• Develop brilliant client relationships so they trust and rely on you
• Get under the skin of the client's strategy and brief - become truly indispensable
• Be totally comfortable presenting to the client, happy to show them some wow (and enjoy the limelight!)
• Spot and highlight opportunities to develop new projects - feedback to your senior team
• Have a solid understanding of creative and technical concepts and ideas - can talk the talk
• Be proactive about measuring and delivering ROI for every client project
• Leverage ROI conversation to attract repeat business

Account Management

• Make things happen, think ahead and be responsible for all day-to-day account management
• Create and maintain client development plans
• Continually look for ways to develop strategic awareness and expand the brief
• Create (or supervise and monitor) WIPs and status reports
• Relay information to Producers to inform project plans & timings
• Be on top of your numbers and billing
• Drive efficiency and profitability for your POD

Team

• Collaboratively manage your POD and work with the talent pool to ensure that Skeleton hits the brief and meets or exceeds expectations
• Set an example to the team of brilliant client management
• Genuinely care about others careers, nurture and train Account Managers, Execs and Interns
• Contribute to creating a courageous, inspiring and supportive culture for Team Skeleton
• Build productive working relationship with others within Team Skeleton

Key objectives

• Ensure all clients are happy and satisfied and resolve any issues whilst continuously looking for ways of delivering improved service
• Develop an account management playbook for Skeleton that can be used by future account execs and managers
• Build client relationships and become the go-to agency for their motion needs
• Implement a video planning service with key accounts
• Build and manage our retainer based service offering
• Create and implement a client retention and growth strategy
• Network effectively within existing client accounts to grow contacts and new business

Necessary Skills

• 4 years + of B2B and/or B2C account management experience (ideally within an agency environment)
• Strong knowledge of digital marketing
• Excellent project management skills
• Strong commercial skills including budgeting and pricing projects
• Experience using CRM platforms to run accounts
• An understanding of digital marketing tactics
• Experience pitching creative ideas to clients

Desired Skills

• Good Salesforce knowledge
• Good Hubspot knowledge

Personal Attributes

• Excellent communication and listening skills
• A confident public speaker able to present and sell ideas to clients
• Initiative and a tendency to be proactive
• Courageous and willing to explore bold ideas and turn them into reality
• Well-organised and systematic, even under pressure
• Enjoy working with team-mates and customers to build long-lasting relationships
• A hunger to continuously learn and develop your skills
• A sense of humour is always a plus

Salary

• Dependent on experience and skill
• Quarterly and annual performance related bonuses
• A personal training budget of £500 per year to compliment your personal development plan
• Joint-funded workplace pension

Hours

• Full time 37 hours a week (Monday to Friday, 9am to 5:30pm)
• 1 hour lunch
• You may be expected to work beyond normal hours to meet deadlines

Annual Leave

• 20 days annual leave (plus 8 days bank holiday) and an additional day for every year completed with us

Extra Cool Stuff

• Access to over 300 offers and discounts via Perkbox
• Monthly, Quarterly and social events.
• Christmas and Summer parties
• Early 5pm finish on Fridays

Terms & Conditions

• Subject to a 6 month probationary period